Terms & Conditions – Kokalyansko Hanche

1. Definitions

Term = Meaning
Customer = Any individual or entity placing an order or reservation with the restaurant
Order = A request for takeaway food or beverage placed via our website, app, phone, or in person
Reservation = A booking for a table or event at the restaurant, made online, by phone or in person
Platform = The website, app, or other digital channels operated by the restaurant for orders and reservations
Agreement = The contract between the Customer and the Restaurant upon order or reservation confirmation

2. Scope of Services

We provide takeaway food and beverage services, as well as online reservations for tables and private events
Services are subject to availability and may be modified or discontinued at any time without notice

3. Takeaway Orders

Placing Orders: Orders can be made via our Platform or by phone. By confirming your order, you enter into and Agreement with the Restaurant
Order Confirmation: You will receive an electronic or verbal confirmation of your order. If you do not receive confirmation, please contact us.
Payment: Payment is required at the time of ordering (online payment) or upon collecting/delivery (cash or card, as available)
Order Modification/Cancellations: Once an order is confirmed, changes or cancellations may not be possible. Please, contact us immediately for assistance.
False/Fraudulent Orders: Providing false information or failing to collect/pay for orders may result in refusal of future service and possible legal action

4. Online Table and Event Reservations

Booking Process: Reservations can be made through our online system, by phone, or in person. You must provide accurate details including name, contact information, date, time, and number of guests.
Confirmation: A reservation is only valid once you receive a confirmation email or message. Please, present this confirmation upon arrival.
Reservation Modifications/Cancellations: You may modify or cancel your reservation per our cancellation policy, which will be displayed during booking. Please, notify us at least 1 hour before your reservation time.
Late Arrivals: Reversed tables are held for a grace period of 30 minutes after the scheduled time. After this, the reservation may be released to other guests.
Event Bookings: For group or event reservations, a deposit or prepayment may be required. Details will be communicated during the booking process.

5. Fees and Payments

Pricing: All prices are listed in Bulgarian Lev (BGN) and include VAT unless stated otherwise. Additional charges (e.g. delivery fees, service charges, deposits) will be clearly indicated
Payment Methods: Accepted payment methods will be displayed during the order/reservation process
Refunds: Refunds are issued only if the restaurant cannot fulfill your order or reservation, and will be processed to the original payment method within 5 business days.

6. Customer Responsibilities

Provide accurate and current information when placing orders or making reservations
Arrive on time for reservations and collect takeaway orders promptly
Notify the restaurant in accordance with these Terms and applicable laws

7. Restaurant Rights

We reserve the right to refuse service, cancel orders or reservations, or modify services at out discretion, especially in cases of suspected fraud, abuse, or violation of these Terms
The restaurant may modify or cancel reservations (including for events) and will notify you as soon as possible in such cases.

8. Allergens and Special Requests

Customers are responsible for informing the restaurant of any allergies or dietary restrictions when ordering or booking
Allergens and ingredients information is available upon request. Contact us directly for the most current details.

9. Limitation of Liability

The restaurant is not liable for any indirect, incidental, or consequential damages arising from the use of our services, except as required by law.
We are not responsible for third-party platforms, network issues, or circumstances beyond our control.

10. Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable Bulgarian and EU data protection laws.
By placing an order or reservation, you consent to the processing of your personal data as described

11. Changes to Terms

We may update these Terms and Conditions at any time. The latest version will be posted on our website. Continued use of our services constitutes acceptance of any changes.

12. Governing Law

These Terms are governed by the laws of Bulgaria. Any disputes will be resolved by the competent Bulgarian courts.

13. Contact

Kokalyansko Hanche

Address: 20 Samokovsko Shose St., 1191 Kokalyane

Phone: +359 2 992 3117 | +359 888 548426

Email: info@kokalyansko-hanche.com